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Winbox is seriously concerned with promoting a responsible and safe gaming environment. Our Responsible Gaming program aims to assist our valued players in making informed, controlled decisions such that the playing experience is enjoyable without causing any harmful effects.

We have age restrictions, and those are strictly observed and are in line with all relevant laws and regulations. Although we are not a part of regulatory agencies, we recognize and embrace the initiatives of principal agencies committed to responsible gaming and player protection-related activities, such as:

18+ Age Restriction

The sign is a show of our willingness to enable access to our gaming services only to persons who are 18 years and above, so as to mitigate against underage gaming.

GAMCARE

The charity is based in the UK and freely and anonymously offers treatment and support to anyone harmed by gaming. They have a National Gambling helpline, and they provide counsel to players as well as their relatives dealing with excessive gaming.

Be Gamble Aware

A special organization seeking to make people aware of responsible gambling. They offer educational materials, advice, and support services that assist people to play responsibly and even seek help as they should.

Although these are not direct partners or regulators of Winbox, we support their cause and advise our players to use their helpful resources.

We engage in the following Responsible Gaming Measures:

Player Control Tools - Keep in Control

Whenever you are in your account settings, you can put limits to limit your gaming activities responsibly:

Deposit Limits: You can manage the amount of money you are depositing daily, weekly, or monthly.
Loss Limits: Establish a limit on how much you can lose in a given duration of time.
Bet Limits: Restrict the amount of bets you put per session or day.
Session Time Limits: Limit the amount of time you can spend playing. The sessions automatically expire after the limits are met.

Limit-setting ways:

To log in to your Winbox account > go to the Responsible Gaming section > select Set My Limit > choose your limits > and save.
Self-Exclusion Program – Take a break when you need it
In case you need to take a break from your gaming activity:

Temporary Self Exclusion (7 Day Cooling-Off):

The account will be rendered inaccessible and frozen for 7 days. Once after that, it turns on automatically.

Permanent Self-Exclusion:

Ask to permanently freeze your account. It is only after at least 6 months of the request for reactivation that it can be done, which is subject to internal review.

How to Apply:

Contact our Customer Support through WhatsApp or Live Chat on the site or through the app. Our group is ready to support you 24/7 and on a confidential basis.

Support and education

We give educational content and risk warnings about harmful aspects of gambling to keep you enlightened and allow you to make harmless decisions.

Using Winbox, you acknowledge our [Terms & Conditions] and [隐私政策].